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OCCUPATION
PROFILE
PROFILE
- Statewide
- Western Prosperity Zone
- Southwest Prosperity Zone
- North Central Prosperity Zone
- Northeast Prosperity Zone
- Northwest Prosperity Zone
- Piedmont-Triad Prosperity Zone
- Sandhills Prosperity Zone
- Southeast Prosperity Zone
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Business, Management and Administration
- Correspondence Clerks respond to inquiries from the public or customers through standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory service.
What do they typically do
- Maintain files and control records to show correspondence activities
- Prepare documents and correspondence
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary
- Compile data from records to prepare periodic reports
- Route correspondence to other departments for reply
- Present clear and concise explanations of governing rules and regulations
- Process orders for goods requested in correspondence
- Ensure that money collected is properly recorded and secured
- Complete form letters in response to requests or problems identified by correspondence
- Confer with company personnel regarding feasibility of complying with writers' requests
- Prepare records for shipment by certified mail
Number of Jobs
Average AnnualJob Growth 0.0%Job OpeningEducation & Training
- Education These occupations usually require a high school diploma.Associated Programs or MajorsMoreLicenseMore
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