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Computer User Support Specialists
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Information Technology

Annual Salary (Wages)

Lower End Wage (10th Percentile)

$37,717($18.13/hr)

Middle Wage (50th Percentile)

$60,412($29.04/hr)

Higher End Wage (90th Percentile)

$104,792($50.38/hr)

Ratings

Wage (4/5)
****$-
Job Openings (5/5)
*****$
Job Growth Rate (3/5)
***$--
Experience Level (3/5)
***$--

Common Job Titles

Help Desk Tech (Help Desk Technician)
Desktop Support Specialist
Help Desk Analyst
IT Specialist (Information Technology Specialist)
Technical Support Representative (Technical Support Rep)
Technical Support Specialist
IT Support Specialist (Information Technology Support Specialist)
IT Tech (Information Technology Technician)
PC Tech (Personal Computer Technician)
Applications Analyst
Computer Tech (Computer Technician)
Desktop Support Analyst
Desktop Support Technician (Desktop Support Tech)
Desktop Support Engineer
Help Desk Coordinator
IT Support Analyst (Information Technology Support Analyst)
PC Specialist (Personal Computer Specialist)
Help Desk Specialist
Technical Support Analyst
Technical Support Engineer
Desktop Technician (Desktop Tech)
IT Help Desk Tech (Information Technology Help Desk Technician)
IT Support Tech (Information Technology Support Technician)
Support Technician (Support Tech)
Computer Specialist
IS Tech (Information Systems Technician)
IT Analyst (Information Technology Analyst)
PC Support Tech (Personal Computer Support Technician)
User Support Specialist
Computer Support Specialist
PC Consultant (Personal Computer Consultant)
Support Specialist
Application Customer Service Representative (Application CSR)
Application Support Engineer
Computer Operations Technician (Computer Operations Tech)
Computer Operator
Computer Systems Specialist
Customer Service Technician (Customer Service Tech)
IT Support Engineer (Information Technology Support Engineer)
LAN Applications Support Analyst (Local Area Network Applications Support Analyst)
Operations Support Technician (Operations Support Tech)
PC Systems Coordinator (Personal Computer Systems Coordinator)
Service Desk Analyst
Support Engineer
Technical Services Specialist
Technical Support Call Center Representative (Technical Support Call Center Rep)
User Support Analyst
Customer Support Analyst
Help Desk Representative (Help Desk Rep)
Work Station Support Specialist

Similar Occupations

Occupation Code

151232 - Computer User Support Specialists

Pathway

Information Support and Services

NCDPI Career Pathways

Identify the High School Classes that can help start preparing you for a chosen career.

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Computer User Support Specialists assist computer users and organizations by providing technical help directly to computer users.

What do they typically do

Analyze customers' computer problem to diagnose it and determine the cause
Document customers' descriptions of their computer problems
Guide customers through the recommended problem-solving steps
Set up or repair computer equipment and related devices
Install and train users on new hardware or software
Inform team members and managers of major problems or of customers' recurring concerns

Number of Jobs

Average Annual

Job Growth +0.9%

Job Openings 556

Job Listings

Select a region/location in North Carolina to begin your search.

View available jobs

View available jobs on Indeed

Industry/Employer

Advertising and Related Services

Mckinney Ventures LLC

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Architectural and Engineering Services

UL Solutions

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Business Support Services

State Employees' CU Oper Ctr

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Colleges and Universities

University of NC At Chapel Hl Duke University Info Tech Ofc North Carolina State Univ

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Commercial Goods Merchant Wholesalers

Sharp Business Systems Natvar Med-El Corp

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Communications Equipment Manufacturing

Global Invacom Qualcomm Inc Ciena Corp

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Computer Systems Design and Rel Services

Extreme Networks Inc Amex Syntel Inc Teamlogic IT

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Computers and Peripheral Equipment

Cisco Systems Corporate Ofc Netapp IBM

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Data Processing and Related Services

Active Data Svc Principled Technologies Inc Charter Headquarters

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Educational Support Services

Brightly Ncsu College Textile

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Electronic Markets and Agents/Brokers

US Foods Corporate Office

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Electronics and Appliance Retailers

Lenovo Group Ltd Veradigm Johnston Community College

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Elementary and Secondary Schools

Durham Public Sch Sprntndnt Fuqua School of Business Leesville Road High School

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Employment Services

Employment Security Commission Headway Workforce Solutions Customer Driven Staffing

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General Medical and Surgical Hospitals

Durham VA Medical Ctr Duke Regional Hospital Central Regional Hospital

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Insurance Agencies, Brokerages & Support

North Carolina Insurance Dept

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Junior Colleges

Piedmont Community College Biostatistics CSCC Durham Technical Community Clg

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Legal Services

Smith Anderson Law Offices-James Scott Farrin

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Management & Technical Consulting Svc

Wakemed Health & Hospital Harnett Health System Univ of NC Emply Svc

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Management of Companies and Enterprises

First Citizens Bancshares Inc

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Medical and Diagnostic Laboratories

Lab Corp

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Medical Equipment and Supplies Mfg

Teleflex Inc Biomerieux Inc

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Motor Vehicle Parts Manufacturing

AISIN North Carolina Corp

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Office Administrative Services

Carolina Union Box Office Becton Dickinson Innovative Emergency Mgmt Inc

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Offices of Physicians

Division of Orthopaedic Srgy Wake Medical Faculty Phys

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Other Professional & Technical Services

RTI International NC State College-Vet Medicine

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Pharmaceutical & Medicine Manufacturing

Grifols Therapeutics LLC

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Power Generation and Supply

Town of Wake Forest

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Scientific Research and Development Svc

Talecris Biotherapeutics Inc National Institute-Environ Parexel International Corp

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Software Publishers

Yardi Systems SAS Institute Inc Time Rack

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Education & Training

Education
Most occupations require training in vocational schools, related on-the-job experience, or an associate's degree.
Associated Programs or Majors
Business Administration, Other
Business Administration
Healthcare Business Informatics
Health Information Technology
Multi-/Interdisciplinary Studies, Other
Computer Engineering Technology
Bioprocess Technology
Computer Software & Media Applications, Other
Computer Science
Information Technology
Computing & Information Systems
More
License
More

NC Workforce Credentials

CompTIA A+ [Computing Technology Industry Association (CompTIA)]
CompTIA IT Fundamentals [Computing Technology Industry Association (CompTIA)]

Private Training Programs

Computer User Support Specialist

Network+ IT Help Desk Technician

Project Coordinators (CAPM) or Office Administration

Network and Security Administrator-Associate Level

OFFICE ADMINISTRATIVE ASSISTANT/COMPUTER SUPPORT SPECIALIST

7369

By Goal Career

Find out where to start your new journey. Get started

By Current Occupation

Find out what's next in line on your career journey. Get started

8069

Change 700

Computer User Support Specialists assist computer users and organizations by providing technical help directly to computer users.
What do they typically do
Analyze customers' computer problem to diagnose it and determine the cause
Document customers' descriptions of their computer problems
Guide customers through the recommended problem-solving steps
Set up or repair computer equipment and related devices
Install and train users on new hardware or software
Inform team members and managers of major problems or of customers' recurring concerns
Number of Jobs
Average Annual
Job Growth +0.9%
Job Opening 556
Job Listings
Select a region/location in North Carolina to begin your search.
View available jobs
Education & Training
Education
Most occupations require training in vocational schools, related on-the-job experience, or an associate's degree.
Associated Programs or Majors
Business Administration, Other
Business Administration
Healthcare Business Informatics
Health Information Technology
Multi-/Interdisciplinary Studies, Other
Computer Engineering Technology
Bioprocess Technology
Computer Software & Media Applications, Other
Computer Science
Information Technology
Computing & Information Systems
More
License
More
NC Workforce Credentials
CompTIA A+ [Computing Technology Industry Association (CompTIA)]
CompTIA IT Fundamentals [Computing Technology Industry Association (CompTIA)]
Private Training Programs
Computer User Support Specialist
Network+ IT Help Desk Technician
Project Coordinators (CAPM) or Office Administration
Network and Security Administrator-Associate Level
OFFICE ADMINISTRATIVE ASSISTANT/COMPUTER SUPPORT SPECIALIST
More
7369
By Goal Career
Find out where to start your new journey.Get started
By Current Occupation
Find out what's next in line on your career journey.Get started
8069
Change 700

career Most videos provided by CareerOneStop. CareerOneStop is sponsored by the U.S. Department of Labor, Employment and Training Administration and the Minnesota Department of Employment & Economic Development. Additional videos have been provided by other partners.

Interests

Realistic
Investigative
Conventional

Work Place

Many computer user support specialists work for outside support service firms on a contract basis and provide help to a range of businesses and consumers. They have a lot of contact with customers through email, over the phone, and in person. Some specialists can work from a home office. Most computer user support specialists have full-time work schedules; however, many do not work typical 9-to-5 jobs. Because computer support is important for businesses, support specialists must be available 24 hours a day. As a result, many support specialists must work nights or weekends.

Top Skills & Abilities

Reading work-related information
Listening to others, not interrupting, and asking good questions
Talking to others
Noticing a problem and figuring out the best way to solve it
Thinking about the pros and cons of different ways to solve a problem
Writing things for co-workers or customers
Thinking about the pros and cons of different options and picking the best one
Making decisions based on how it may change things in the future
Figuring out how a system should work and how changes in the future will affect it
Keeping track of how well people and/or groups are doing in order to make improvements

Knowledge/Specialties

Telecommunications
Computers and Electronics
Engineering and Technology
Customer and Personal Service
Public Safety and Security
English Language

Experience

Previous work-related skill, knowledge, or experience is required.

Training

Usually one or two years of training involving both on-the-job experience and informal training with experienced workers - an apprenticeship may be available.